Frequently Asked Questions (FAQ)

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General Questions

Savings and Current Accounts

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Customer Service

Frequently Asked Questions (FAQ)

General Questions

Savings and Current Accounts

Certificate of Deposits (CD)

Retirement Accounts

Credit Card

Loans and Mortgages

E-Banking

Foreign Exchange

Products & Services

Why ECAB?

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Personal Banking

Business Banking

EZ Banking

Customer Service

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Customer Service

Frequently Asked Questions (FAQ)

General Questions

Where can I find an ECAB location and what are your hours of operation?

How do I notify the bank of an address change?

Who should I contact regarding a general question on my account?

Savings and Current Accounts

How do I open an account?

How long will it take to open an account when I apply online?

Can I view my account online?

Does ECAB require a minimum deposit to open a new account?

How do I access my funds after they are deposited into my Account?

How do I reorder checks?

How do I close my account?

Certificate of Deposits (CD)

What happens to my account when my CD matures?

When will I receive my CD renewal certificate?

How often is interest credited to my ECAB Certificate of Deposit?

Can I withdraw interest from my ECAB Certificate of Deposit every month?

What is the minimum deposit for an ECAB Certificate of Deposit?

What are the transaction limits for ECAB Certificate of Deposits?

What fees are associated with my ECAB Certificate of Deposit?

Retirement Accounts

What is a REZA?

Am I eligible for REZA?

Is the REZA eligible for any tax deductions?

Are there any other benefits of the REZA?

How much can I deposit to my REZA?

Is there a penalty for early withdrawals?

Is there an age limit when I HAVE TO withdraw from my REZA?

What happens to my account in the event of my death?

When can I withdraw from my REZA without penalty?

Can I use my REZA account as collateral?

Credit Card

How do I apply for an ECAB credit card?

When will I receive my card?

Can I access my ECAB credit card account information online?

How do I receive information about my current balance and the amounts due?

How do I make payments on my credit card?

Are there any penalties for late payments?

How do I request a limit increase on my credit card account?

How does the Visa-Reward program work?

How can I spend or redeem my E-Rewards points?

What is the minimum number of points I need before redeeming?

Where can I find more information on the E-Rewards program?

What should I do if my card is lost or stolen?

Loans and Mortgages

What are your current rates?

How do I apply for a loan?

What are the requirements to apply for a loan at ECAB?

How do I make Loan Installment payments?

E-Banking

What kind of computer equipment and software do I need for E-Banking?

Is E-Banking safe and secure?

How can I tell if my connection is secure?

What does SSL mean?

What is 128-bit encryption?

What account services can I do online?

Can I access my accounts from more than one location?

Will all my accounts appear on my account list?

Is E-Banking compatible with Microsoft Money, Excel, QuickBooks or Quicken?

What are the guidelines for selecting my password?

What if I forget my User ID or password?

I share an account with someone else. Do we both need to enroll or can we share the same Login ID?

What types of accounts can I transfer funds to and from using E-Banking?

Can I transfer funds between business accounts?

Can I transfer funds between my personal accounts and my business accounts in E-Banking?

How quickly will a transfer take place?

Can I set up recurring or future-dated transfers?

Are there limits to the number of transfers I can make?

Are there limits to the total amount that I can transfer daily?

When using Bill Payment, whom can I pay?

When will my account be updated?

How can I contact the bank if I have a problem or question?

Foreign Exchange